Start with the actual load
Automated systems may require consistent dimensions, underside geometry and tolerances. A pallet that works during a manual trial may still create problems at transfer points, stops or sensors in a production line.
The requirements to settle first
Obtain the equipment supplier’s pallet acceptance specification. State tolerances, entry arrangements, deck and underside requirements. For a new or changed design, plan a controlled trial through the complete system before a volume commitment.
An illustrative planning example
A used pallet with a small variation can pass one conveyor section and stop at another. Define what variation is acceptable and how incoming stock is screened. Do not bypass machine safeguards to accommodate an unsuitable pallet.
Information for the supplier
Equipment specification; tolerances; transfer-point geometry; trial procedure; acceptance criteria. Give dimensions in millimetres and distinguish product weight from the gross packed weight. Include the quantity and a drawing or loading plan where available. Identify which requirements are mandatory and where you want the supplier to propose an option.
ISPM 15 and the complete packing assembly
For an export movement using regulated raw-wood packaging, confirm the applicable treatment and marking. Include timber blocks, collars, cases and dunnage added during packing. A pallet specification does not certify the cargo or replace destination, customer or handling requirements. Check the final assembly before dispatch, particularly if anything has changed after the order.
Discuss supply and delivery
Contact the team with the specification, delivery postcode, unloading equipment and the date pallets are needed for packing. New or used condition, exact construction, availability, price and delivery are confirmed against the enquiry. For repeat requirements, describe the expected frequency and how specification changes will be controlled.
Sources & further reading
Forestry Commission: wood packaging material for import and export (opens in a new tab)HSE: pallet safety, PM15 (opens in a new tab)References reviewed 7 October 2026. Confirm the current rules for your shipment with the relevant authority or freight adviser.