Start with the actual load
A pallet that accepts forklift forks may not work with a pallet truck. Lower boards, entry openings and wheel paths matter. Tell the supplier that pallet-truck use is required, including any powered or automated equipment.
The requirements to settle first
Ask the receiving site what equipment it uses and whether it has an acceptance specification. Check the loaded unit rather than an empty sample alone. Any special approach direction or underside construction must be understood before ordering.
An illustrative planning example
A consignee with only a pallet truck can be unable to move a load delivered on an incompatible skid. Identifying that before manufacture may lead to a different base or an agreed unloading arrangement.
Information for the supplier
Pallet-truck type; underside drawing; entry route; loaded weight; receiving-site equipment. Give dimensions in millimetres and distinguish product weight from the gross packed weight. Include the quantity and a drawing or loading plan where available. Identify which requirements are mandatory and where you want the supplier to propose an option.
ISPM 15 and the complete packing assembly
For an export movement using regulated raw-wood packaging, confirm the applicable treatment and marking. Include timber blocks, collars, cases and dunnage added during packing. A pallet specification does not certify the cargo or replace destination, customer or handling requirements. Check the final assembly before dispatch, particularly if anything has changed after the order.
Discuss supply and delivery
Contact the team with the specification, delivery postcode, unloading equipment and the date pallets are needed for packing. New or used condition, exact construction, availability, price and delivery are confirmed against the enquiry. For repeat requirements, describe the expected frequency and how specification changes will be controlled.
Sources & further reading
Forestry Commission: wood packaging material for import and export (opens in a new tab)HSE: pallet safety, PM15 (opens in a new tab)References reviewed 7 October 2026. Confirm the current rules for your shipment with the relevant authority or freight adviser.