Start with the actual load
Automotive deliveries often follow a customer packaging instruction. Obtain the current revision, including base dimensions, pack quantity, orientation, labels and any returnable-system requirements.
The requirements to settle first
Explain whether the shipment is a production batch, service parts or a one-off machine. The handling and acceptance process can differ. Use the customer’s actual specification rather than assuming a general automotive pallet design.
An illustrative planning example
A change in pack quantity may alter load distribution and the line-side handling process. Ask the customer and supplier to review the revised loaded pattern before changing a repeat order.
Information for the supplier
Customer packaging code; pack quantity; loading pattern; handling system; revision. Give dimensions in millimetres and distinguish product weight from the gross packed weight. Include the quantity and a drawing or loading plan where available. Identify which requirements are mandatory and where you want the supplier to propose an option.
ISPM 15 and the complete packing assembly
For an export movement using regulated raw-wood packaging, confirm the applicable treatment and marking. Include timber blocks, collars, cases and dunnage added during packing. A pallet specification does not certify the cargo or replace destination, customer or handling requirements. Check the final assembly before dispatch, particularly if anything has changed after the order.
Discuss supply and delivery
Contact the team with the specification, delivery postcode, unloading equipment and the date pallets are needed for packing. New or used condition, exact construction, availability, price and delivery are confirmed against the enquiry. For repeat requirements, describe the expected frequency and how specification changes will be controlled.
Sources & further reading
Forestry Commission: wood packaging material for import and export (opens in a new tab)HSE: pallet safety, PM15 (opens in a new tab)References reviewed 7 October 2026. Confirm the current rules for your shipment with the relevant authority or freight adviser.