Start with the actual load
Exporters need a repeatable way to combine the customer’s packaging requirement, the destination’s wood-packaging rules and the practical supply schedule. Start the pallet enquiry before the packing deadline becomes urgent.
The requirements to settle first
Give the supplier a complete brief and make the final packing operator part of the discussion. Confirm additional timber, customer documents and any changes to route. Keep the agreed specification with the order.
An illustrative planning example
A consignment can be delayed when the correct pallet arrives but extra blocking is sourced at the last minute without review. List all packaging components early and assign responsibility for them.
Information for the supplier
Origin and destination; customer specification; full material list; packing date; supplier reference. Give dimensions in millimetres and distinguish product weight from the gross packed weight. Include the quantity and a drawing or loading plan where available. Identify which requirements are mandatory and where you want the supplier to propose an option.
ISPM 15 and the complete packing assembly
For an export movement using regulated raw-wood packaging, confirm the applicable treatment and marking. Include timber blocks, collars, cases and dunnage added during packing. A pallet specification does not certify the cargo or replace destination, customer or handling requirements. Check the final assembly before dispatch, particularly if anything has changed after the order.
Discuss supply and delivery
Contact the team with the specification, delivery postcode, unloading equipment and the date pallets are needed for packing. New or used condition, exact construction, availability, price and delivery are confirmed against the enquiry. For repeat requirements, describe the expected frequency and how specification changes will be controlled.
Sources & further reading
Forestry Commission: wood packaging material for import and export (opens in a new tab)HSE: pallet safety, PM15 (opens in a new tab)References reviewed 7 October 2026. Confirm the current rules for your shipment with the relevant authority or freight adviser.