Start with the receiving customer
Ask whether your customer needs a 1200 × 800 mm base, an EPAL pallet or another specified design. Those requests are not interchangeable. Share any written acceptance or exchange requirements before ordering. The team can review the actual requirement instead of guessing from the word “Euro”.
Check the whole handling route
Describe how the load moves through your site and the customer’s site, including racks, conveyors, pallet trucks and any automated equipment. A pallet that works on one forklift can still be the wrong choice elsewhere in the process. Confirm the loaded height and any transport restrictions with your logistics provider.
Treatment and condition
Tell us the export destination and preferred condition. The exact pallet offered, markings, suitability and supply timing require confirmation. An exchange-system mark should not be used as a shortcut around a current condition check or the treatment and marking review for the shipment.
Build a repeatable purchasing record
Keep the product identity, drawing revision and accepted construction together with the treatment requirement. If a substitution is proposed, compare it against the cargo and handling process before accepting it. An identical footprint is not enough to establish equivalence.
For repeat orders, tell the team about forecast volumes and the frequency of use. Agree how changes to the load, destination or receiving equipment will be communicated. This helps purchasing, packing and goods-in use the same information.
Compare the complete delivered offer
Ask which product and condition the quotation covers, what treatment and marking are included and how delivery is arranged. Include unloading equipment and any booking restrictions. An ex-yard price and a delivered price should be reconciled before comparison. Lead times, charges and availability are confirmed against the actual enquiry.
Practical buying guidance
This page helps you prepare an enquiry. Product suitability, supply and delivery require confirmation. Use official references for regulatory requirements.